FAQ
Delivery
How long will it take for my shoes to arrive?
Your shoes will usually arrive within [X] business days. You can track your order for updates on its journey to you!
Do you ship internationally?
Absolutely! We ship to most countries. Check our international shipping options during checkout for details.
Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number so you can keep an eye on your package.
What happens if my order gets delayed?
If there’s a delay, we’ll notify you right away. You can always contact our support team for updates.
Do you offer expedited shipping options?
Yes, we do! Select expedited shipping at checkout for faster delivery.
Do you ship to PO boxes or military addresses?
We ship to most PO boxes and military addresses, but some restrictions may apply. Contact us if you’re unsure!
Returns & Refunds
What if I order the wrong size?
No worries! Just send them back, and we’ll exchange them for the perfect size.
What if my shoes don’t fit?
If your shoes don’t fit just right, you can exchange them for a better fit. Comfort guaranteed!
Can I return my shoes if I change my mind?
Yes, you can return your shoes within [X] days of purchase in its original state for a full refund.
How do I return or exchange my shoes?
Pack them up, fill out the return form, and send them back. We’ll handle the rest!
What if my shoes arrive damaged?
Let us know immediately, and we’ll send you a replacement right away.
Is there a return fee?
Returns are free for exchanges or damaged items. For refunds, a small fee may apply—check our return policy for details.
How long does it take to process a return or refund?
Refunds and exchanges are processed within [X] business days after we receive the returned items.
Can I return worn shoes?
Shoes must be unworn and in their original packaging to qualify for a return.
Ordering
What size should I get?
Use our size guide for the perfect fit. If in doubt, choose the larger size for comfort.
Can I cancel my order?
Yes, but you need to contact us quickly before the order is shipped.
Can I change my order after placing it?
Changes can be made if the order hasn’t been shipped. Contact us as soon as possible!
What if the item I want is out of stock?
Sign up for notifications on the product page, and we’ll let you know when it’s back in stock.
Do you offer pre-order options for new releases?
Yes! Keep an eye on our website for exclusive pre-order opportunities.
Can I place a bulk order?
Absolutely! Contact our team for bulk discounts and assistance.
Payment
What payment methods do you accept?
We accept major credit and debit cards, online payment systems, and gift cards.
Do you offer free shipping?
Yes, we offer free shipping on orders over [amount].
Can I use multiple payment methods for one order?
Currently, you can use only one payment method per order.
Do you accept gift cards or store credit as payment?
Yes, you can use gift cards or store credit at checkout.
Are there additional taxes or fees?
Taxes are calculated at checkout. No hidden fees—just transparency!
Is my payment information secure?
100%! We use secure payment gateways to protect your data.
Products
Are your shoes made from sustainable materials?
Yes, we use eco-friendly materials like organic cotton and recycled plastics.
How sustainable are your manufacturing practices?
We partner with ethical factories and focus on reducing waste and energy use.
Are your shoes vegan-friendly?
Many of our shoes are vegan. Check the product descriptions for details.
How do I care for my shoes?
Check our care guide for tips to keep your shoes looking their best.
Do you offer a warranty on your products?
Yes, our products come with a [timeframe] warranty against manufacturing defects.
Are your shoes suitable for specific sports or activities?
Yes! We design shoes for activities like golf, running, and more. Check product details for specifications.
Customer Support
What if I need to talk to someone?
Reach out via email, phone, or live chat—our team is happy to assist!
How can I contact customer support?
Visit our Contact Us page for all available communication options.
What are your customer service hours?
Our team is available from [start time] to [end time], [days of the week].
Do you offer live chat support?
Not right now, But do check our updates we will be adding the feature soon.